Returns 

Simply reach us at: Support@dermatoolcare.com

No Questions asked Customer Satisfaction Guaranteed.

Due to the nature of our products, to be eligible for a physical return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require an order number, receipt or proof of purchase. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dermatoolcare.com. 

Sale items (if applicable) 
Refunds will be applicable at the price paid for item.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customers@dermatoolcare.com 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the purchaser will find out about your return. 

Shipping 
To return your product, you should mail your product to: PO Box 551, Hoboken NJ 07030, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.